Maximize your IT investments with Telelink Business Services

Technology has evolved.
So should your support.

Do you want to know exactly what your IT is built of? Curious to find out what you are paying for? Do you take full advantage of the IT investments you’ve made?

At Telelink Business Services, we bring together Cisco’s best-in-class portfolio and our expertise with services, insights, and analytics. Our ambition is to ensure maximized utilization, time to value, and accelerating your business objectives. We focus on understanding and aligning to every customer’s needs while leveraging our Customer Success expertise to drive the change, transformation, and overall accountability for delivering optimized solutions to every customer.

Cisco’s broad service spectrum combined with quality CX adds sustainability to your business, while TBS bundles those services through in-depth expertise, providing multifunctional strategies to update and secure a fully scaled IT. The main goal is to see your money invested wisely, eliminating duplicated costs and inadequate, expensive purchases.

Empowering digital proficiency - Telelink Business Services and Cisco CX join forces

Realizing transformational outcomes begins with the right IT strategy, and expertise, especially regarding full-stack observability is a stable fundament for a full-stack service portfolio. TBS focuses on helping customers find the fastest and most optimized path to full-stack observability implementation using the Cisco CX Cloud and lifecycle telemetry.

Empowering digital proficiency, effectivity, and agility TBS deliver functional choices and an efficient lifecycle framework aligned with Cisco CX services. Committed deliver successful prospects, this collaboration secures business operations and helps you achieve IT transformation goals.  

IT models contain various types of products, both costly and complex. A full satisfactory alignment with specified needs and receiving purchase value as soon as possible is a must. Meeting these expectations TBS combined with Cisco CX services offers a fully scaled approach enabling full digital proficiency for the entire product and service portfolio. Besides providing a user-friendly customized interface secured with real-time monitoring of products in use, this partnership guarantees a high satisfaction factor regardless of the chosen services. 

“One of the biggest advantages of Cisco CX is that they brought industry experience that really accelerated the design process. When you are moving back and forth with designs and iterating, it saved time to simply ask Cisco what kind of best practices they would apply if this were a different airport.” 

Aymeric Dussart
CIO, Aéroports de Montréal

Cisco CX Cloud - authentic IT Support saving money

The Cisco CX Cloud utilizes a set of lifecycle stage criteria that are measured in the customer install base and compares that against the vast Cisco dataset, identifying barriers that may interfere with achieving business outcomes. If a barrier is detected the CX cloud automatically connects customers to the right expertise, recommendations, and resources for resolution.

“One of the biggest advantages of Cisco CX is that they brought industry experience that really accelerated the design process. When you are moving back and forth with designs and iterating, it saved time to simply ask Cisco what kind of best practices they would apply if this were a different airport.” 

Riccardo Bortoletti
Network Administrator, Generali

Understanding your business – a compelling construct

TBS manages to upgrade Cisco’s CX portfolio by adding an advisory approach to an engagement framework, backed up by a portfolio of services that accelerate customer value and digital transformation. ​This well-differentiated work method has yielded considerable success and is based on an in-depth understanding of every business and client. The result is an aggravated value proposition, optimal margins through adequate suggested solutions fitted for the specific needs of the business.

Telelink Business Services not only acknowledges but prioritizes the strategic significance of Cisco’s CX practice and drives the change, transformation, and overall accountability for delivering optimized solutions.​ As a sustainable Cisco partner, TBS guides customers in the creation of their success strategy ensuring they will obtain maximum return on investment from their purchases.  

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